Orders and Deliveries

1 Conditions for placing an order

To place an order on the website www.diams.com, the customer must:

• be at least 18 years old

• have the legal capacity to enter into a contract

• provide accurate and complete information when placing the order.

2 Methods of placing an order

Orders may be placed:

• directly through the online shop on the website www.diams.com

• by telephone through our customer service.

3 Order confirmation

After the order and payment have been confirmed, the customer will receive an order confirmation by email.

This confirmation includes in particular:

• the ordered products

• the price

• the delivery address

• the estimated delivery time.

4 Delivery address

Products are delivered to the address provided by the customer when placing the order.

The customer is responsible for the accuracy of the information provided.

A billing address different from the delivery address may be specified during the order process.

5 Delivery times

The estimated delivery time is indicated on each product page.

Delivery times may vary depending on:

• availability of the stones

• possible manufacturing time

• transport conditions.

6 Shipping

Shipments are carried out via secure and insured transport services.

Packages are delivered against signature in order to ensure secure delivery.

Delivery is free for all orders shipped within Switzerland.

7 Verification upon receipt

Upon receiving the package, the customer is invited to immediately verify:

• the condition of the package

• the conformity of the delivered product.

In case of any anomaly (damaged package, missing or incorrect product), the customer must notify diams.com within five working days.

8 Delivery error or non-conforming product

Any claim regarding:

• a delivery error

• a non-conforming product

must be reported to customer service by:

• telephone

• or email.

After reviewing the request, diams.com will communicate the return or exchange procedure to the customer.

9 Lost parcel or delivery delay

In the event of a delivery delay or suspected loss of the parcel, diams.com will initiate an investigation with the carrier.

An investigation may take up to 30 days.

If the parcel is declared lost:

• a replacement product will be sent

• or the customer will be refunded if the product is no longer available.

10 Absence at the time of delivery

If the recipient is absent at the time of delivery, the carrier will leave a notice.

The customer may then collect the parcel according to the instructions provided.

11 Limitation of liability related to transport

diams.com cannot be held responsible for delivery delays caused by the carrier, particularly in cases of exceptional circumstances beyond its control.

12 Customer service

For any question regarding orders or deliveries:

jolicaillou SA

PO Box 461

1001 Lausanne

Switzerland

Telephone: +41 21 625 63 34