Privacy Policy

1 Data Controller

The controller responsible for processing personal data is:

jolicaillou SA

Case postale 461

1001 Lausanne

Switzerland

Telephone: +41 21 625 63 34

Website: www.diams.com

2 Data Collected

When using the website www.diams.com, jolicaillou SA may collect various categories of personal data, including:

first and last name
postal address
email address
telephone number
information required for processing orders
technical data related to website use (IP address, browser type, pages visited)

These data are collected when you:

create a customer account
place an order
contact our customer service
browse our website.

3 Purpose of Data Processing

Personal data are used solely for the following purposes:

processing and managing orders
delivery of products
communication with customers
management of customer service
improvement of the website’s operation
compliance with legal obligations

Data are not used for purposes incompatible with these objectives.

The processing of personal data is based in particular on the performance of the sales contract, compliance with legal obligations, and the legitimate interest of jolicaillou SA in ensuring the proper functioning and security of its services.

4 Data Sharing with Third Parties

Personal data may be transmitted to certain service providers only to the extent necessary for the performance of services, including:

payment service providers
carriers and logistics services
technical service providers responsible for hosting or maintaining the website

These service providers are contractually obliged to respect the confidentiality and security of the data.

Personal data are neither sold nor transmitted to third parties for commercial purposes.

5 Cookies

The website www.diams.com uses cookies in order to improve the browsing experience and enable certain technical features of the website.

Cookies may allow in particular:

the proper functioning of the website
the storage of browsing preferences
statistical analysis of website usage

Users may configure their browser to refuse or limit the use of cookies.

6 Newsletter

If you subscribe to the diams.com newsletter, your email address will be used to send you information relating to the products and news of the website.

You may unsubscribe at any time using the unsubscribe link included in each email.

7 Data Security

jolicaillou SA implements appropriate technical and organizational measures to protect personal data against:

unauthorized access
loss
modification
disclosure

Transactions carried out on the website are secured by an SSL encryption protocol.

8 Data Retention Period

Personal data are retained only for the time necessary for the purposes for which they were collected, in particular:

execution of orders
legal obligations regarding the retention of accounting documents
management of the customer relationship

Certain data may be retained for longer periods when required by law, particularly in relation to accounting and taxation, where documents must be retained for up to ten years in accordance with Swiss law.

9 Users’ Rights

In accordance with applicable data protection legislation, users have in particular the following rights:

right of access to their personal data
right to rectification
right to erasure
right to restriction of processing
right to object to processing

Any request relating to the exercise of these rights may be addressed to jolicaillou SA.

Users also have the right to lodge a complaint with the competent data protection supervisory authority in Switzerland:
Federal Data Protection and Information Commissioner (FDPIC).

10 Enhanced Protection of Customer Data

jolicaillou SA pays particular attention to the confidentiality of information relating to its customers and their purchases.

Given the nature of the products offered, certain orders may involve high-value goods or sensitive transactions

In this context, jolicaillou SA applies reinforced discretion measures regarding:

the identity of customers
order-related information
delivery addresses
payment data
any information that could reveal the nature or value of a purchase

These data are accessible only to employees or service providers strictly necessary for processing the order and are treated with a high level of confidentiality.

jolicaillou SA never undertakes to publicly disclose information relating to its customers or their purchases, except where required by law.

11 Changes to the Privacy Policy

jolicaillou SA reserves the right to modify this privacy policy in order to adapt it to legal or technical developments.

The applicable version is the one published on the website www.diams.com.

Article 12 Contact

For any questions regarding data protection: