You wish to be delivered in less than 24H00: call us. You want to see our jewels: take appointment.

Privacy and Security

Returns

Returns

Satisfied or get your money back: 30 days to change your mind

All jewels can be returned within 30 days from the delivery date through the post with secure delivery with insurance and signature upon receipt. This comes into effect in the date of the order form.Special orders of diamonds and creations can not be returned or exchanged.

Methods of return

In case of return we must be informed by telephone or by email.

The jewel must be returned in his whole and original packing, via the post office with insurance (indicating its sale value) and signature upon receipt to the following address.

Contact

diams SA
Avenue de Cour 32
1007 Lausanne 
Switzerland
Phone : +41 21 625 63 34
From Monday to Friday from 9h00 to 12h00 and from 14h00 to 17h00
Contact us

Conditions for the acceptance of returns

The jewel must be returned in his whole and original packing.

We do not accept jewels that have been damaged or that the packaging has been damaged. Special orders of diamonds and creations can not be returned or exchanged.                                                                                                                                                                                                                                                                    

You have the right to withdraw with no penalty. The expenses of return are under your expense. In the hypothesis of the exercise of the right of withdraw, the customer has the choice to ask either for a refund, or for the exchange of the product.

  • In the case of an exchange, the return expenses will be made at the expense of the consumer.
  • In case refund, diams SA will pay the full amount within 30 days by bank transfer.

Privacy and security

Privacy and security

Character flow of the data collected on diam.com

To treat your order, we have to be capable of knowing and memorizing some parameters of your computer. We have to know who you are and the products you want to purchase.

Cookies are programs used for this purpose.

Once your shopping finished, this information is automatically erased.

We guarantee that all personal information given to us will remain strictly confidential.

Security of the transactions

The credit card payment transaction is encrypted SSL.

In order to guarantee our site's security as well as privacy concerning the information going through it, we have created a security certificate. It will allow you to check that the connection to the site you are on is absolutely safe.

If you have further questions concerning privacy or the security of your purchases at our online boutique, do not hesitate to contact us.

Contact

diams SA
Avenue de Cour 32
1007 Lausanne 
Switzerland
Phone : +41 21 625 63 34
From Monday to Friday from 9h00 to 12h00 and from 14h00 to 17h00
Contact us