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Ordering and Delivery

Ordering

Ordering

Conditions for placing an order

You are at least 18 years old and possess the necessary legal capacity to place and honour any order.

Methods of placing an order

You can choose to place your order by creating a customer account on our web site diams.com or by telephone.

Contact

A website of diams SA
Avenue de Cour 32
1007 Lausanne
Switzerland
Phone : +41 21 625 63 34
From Monday to Friday from 9h00 to 12h00 and from 14h00 to 17h00
Contact us

Delivery

Delivery

Place of delivery and billing

The goods are delivered to the address mentioned by the customer on the order form. Upon receiving the goods, the customer must check the state of the package and immediately communicate any damage caused by delivery on the delivery slip and to diams.com.

The customer may have the bill sent to an address other than the one delivered to by completing the appropriate information on the order form. As soon as the goods are sent, you will get e-mail with information.

Delivery period

The delivery period is indicated for each product on the product page and on the ordering receipt.

On a regular basis the delivery period is from 5 to 7 days.

Comments on delivered products

Any incident concerning delivery (damage, missing product compared to delivery slip, damage to package or to products...) must in all cases be mentioned on the delivery slip under "handwritten comments" and signed by the customer.

A copy of the delivery slip must be sent to our customer service center by regular mail to or email.

Any complaint that is not formulated according to the above instructions or is not in the given timeframes cannot be taken into consideration, and releases diams.com of all responsibility towards the customer.

Delivery errors

Any complaint as to delivery errors such as wrong goods or differences in nature or in quantity compared to the delivery slip must be communicated to diams.com the day of delivery or within one workday at the latest. Any complaint after this deadline will be rejected.

The formulation of this complaint addressed to diams.com can be done first, by telephone or by email.

Upon receipt of the complaint, diams.com will give an exchange number for the product(s) concerned, and will send the number to the customer by email or telephone. Without this number following the above procedure, no exchange can take place.

In the event of a delivery error or an exchange, the product(s) to be exchanged or reimbursed must be returned to diams.com in its original form and packaging by registered post to the following address:

Contact

A website of diams SA
Avenue de Cour 32
1007 Lausanne
Switzerland
Phone : +41 21 625 63 34
From Monday to Friday from 9h00 to 12h00 and from 14h00 to 17h00
Contact us

Any complaint that is not formulated according to the above instructions or is not in the given timeframes cannot be taken into consideration, and releases diams.com of all responsibility towards the customer.

The Post

We offer the delivery for all our products delivered in Switzerland, Dubai and Mauritius.

In case you are absent at the time of delivery

If you are absent at the time of delivery, the postman will leave a slip in your mailbox. You can pick up the goods at the post office indicated on the delivery slip during opening hours.

In case of delay or loss

If a delay occurs (according to the delivery e-mail) we ask you to inform us by telephone or by email.

Contact

A website of diams SA
Avenue de Cour 32
1007 Lausanne
Switzerland
Phone : +41 21 625 63 34
From Monday to Friday from 9h00 to 12h00 and from 14h00 to 17h00
Contact us

We will then contact the Post and open an inquiry.

An inquiry could last 30 days from the opening of the inquiry. If, within that timeframe, the goods are found, they will be directly sent to your address (most cases). If, however, the package is not found within 30 days, the Post considers it as lost.

Only at this time can we send you a replacement at our expense. If the goods or part of them are unavailable at this time, you will be reimbursed for the products lost by the post office. If the product(s) are still available, but the sales price on the site has changed we will apply the most advantageous price. If this price is lower than that of your initial order, we will pay you the difference by bank or postal order.

Only at this time can we send you a replacement at our expense. If the goods or part of them are unavailable at this time, you will be reimbursed for the products lost by the post office. If the product(s) are still available, but the sales price on the site has changed we will apply the most advantageous price. If this price is lower than that of your initial order, we will pay you the difference by bank or postal order.